Emotional intelligence is a tool to fight bullying in an adult way
Emotional intelligence is a tool to fight bullying in an adult way
Anonim

The topic of bullying has remained relevant for many years. Older generations remember the scandalous film "Scarecrow", which was shown in the Soviet school classes for educational purposes.

And, nevertheless, the children of the then pumped up by this dramatic cinematic masterpiece of children still continue to engage in bullying at school or become its victims. But, if about child bullying, nevertheless, they often speak, then about adult problems of bullying - almost none.

Bullying in adulthood is called mobbing - from the English word mob, which means an aggressive crowd, a group. Mobbing is a form of psychological abuse that is characterized by:

  • verbal model (caustic irony, ridicule, inappropriate criticism, biting insults);
  • psychological (blackmail, ignorance), physical (shocks, kicks, harm to health);
  • sexual (vulgar remarks, physical harassment, obscene innuendos);
  • cyberbullying (bullying in social networks).

The mobbing phenomenon is mainly present in the work environment and can have a vertical and / or horizontal vector.

At upright direction, persecution occurs from the head of the team to one of the subordinates or from the team to a new boss who is not accepted into the "pack". This phenomenon is called bossing (English boss - chief).

Horizontal Mobbing takes the form of an unethical manifestation of one of the colleagues or a group against another member of the group, often one.

Sophisticated mobbing is a demonstration of contempt in silent ways: shrugging the shoulders, looking away, certain gestures and facial expressions.

girl throws up her hands

The tendency for group prey to survive is an animal form of behavior that has been researched by scientist, biologist and animal psychologist, Konrad Lorenz. Animal mobbing is a cooperative action by a pack to protect against predators. If a California gopher throws sand in the eyes of a rattlesnake, so that it crawls away from the burrow of the family, then such mobbing is a reasonable action, a tribute to the Darwinian theory of survival. In people, as always, there is a choice - to throw themselves into the stream of animal instincts or to use the tool given to us, as a difference from animals - awareness.

Mobbing is a group disease. Loss of security for a person is the overlap of opportunities for growth and development. This is a black hole where the resources of both the employee and the company itself are drawn. Therefore, prevention is needed, which is based on a high level of emotional intelligence of the leader.

What can you do to prevent mobbing if you are a company leader?

  1. An empathic model of emotional expression should be your guide when choosing a form of communication (not to be confused with toxic familiarity);
  2. Build an atmosphere between employees: train them to openly discuss issues, decision-making and conflicts;
  3. Show your openness in communication yourself: employees should not be afraid to share their opinions, talk about the problem;
  4. Support, value, upgrade your employees;
  5. Give feedback, analyze, improve the quality of communication.
the company laughs at a colleague

What to do if you are faced with mobbing at work?

  1. Do a thorough study of assertive behavior and decorate your workplace with a sticker with this word for at least three months (not to be confused with sociopathic aggressiveness or "frostbite").
  2. Don't let this kind of treatment treat you. It's okay to fight back, to defend boundaries.
  3. Do your job well, do not get yourself involved in emotional attacks.
  4. If you have become a victim of an attack, assess whether you have enough strength to resist?
  5. If you are faced with a bias from the boss - ask to convey the complaint in writing.
  6. Do not be afraid to bring such attacks to the public plane - tell your top management about the situation. It shouldn't be a shame, because you care about psychological safety.

If that doesn't help either. Think about it, maybe you really need to change jobs? For the benefit of professional growth and health preservation.

By increasing our emotional intelligence, we can effectively combat workplace mobbing. Humanity is not a weakness, but the most demanded feature in interpersonal communication. Empathy and understanding of the needs of the team, support and openness, the ability to manage their emotions and states are important leadership skills, and assertiveness is the key emotional competence of group members. Under these conditions, bullying is eliminated and the work environment flourishes with professionalism and supportive emotional power.

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